Frequently Asked Questions
Is Leaper HIPAA compliant?
Our software platform is 100% HIPAA compliant. We consider all communications within our platform *besides* reviews (which patients must agree to share publicly) to potentially contain “protected health information” or PHI in the language of HIPAA. Therefore, it’s bank-level encryption and strict non-storage of private messages for everything else.
How does Leaper work?
Your patients are automatically sent out a feedback request via text or email after leaving your office. Satisfied patients are driven to post positive reviews on sites like Google, Facebook, HealthGrades, BBB, and 100+ industry-specific review sites. If a patient has had a negative experience, you’ll be notified so you can reach out to perform a service recovery before they post a negative review.
We highly recommend viewing our short walk through demo to see firsthand how the software works.
How long will it take to increase my online reviews and rating?
It varies, but it depends on the number of review sites you are sharing patients reviews to – as well as the quality of your previous reviews. The organic and steady approach usually takes between 3 to 6 months to significantly increase your overall ratings and drive new patients to your practice.
Do I need a website to use your software platform?
You do not need a website or social media account to use Leaper. Our software platform provides a custom landing page for your practice from which you direct patients to make reviews on the sites that matter to you. That being said, having a website and social media accounts will allow you to leverage the full power of our reputation management software by sharing and feeding positive reviews to your website.
Why do I need your software?
Your online presence can significantly help or hurt your practice. The stats don’t lie. 84% of patients research healthcare practitioners before stepping foot into a new doctor’s office and 88% say they trust online reviews as much as personal recommendations. Our reputation management software improves how you look online so that patients choose your practice over the competition. Think about it, would you choose a doctor who had very few reviews, negative reviews or dated reviews over one that had a large number of 5-star reviews?
Can I reward patients who provide feedback with special offers?
Absolutely. Our review platform integrates coupons and special offers that allow you to reward your patients for their feedback. You can decide what the coupon can be, and when your patients can use it.
Do I have to sign a contract?
Contracts? What are those? We like you a lot, but we’re not ready for a commitment right now. So how about we just win you back every month with an awesome product and service? Sound fair? Of course, it would make us sad to see you leave us.
How do I get started?
Start building a great online reputation today!
You have nothing to lose but new patients.